Refund Policy

Introduction

This Refund Policy is designed to provide clarity and transparency for all students enrolling in our online courses, including but not limited to AI, Digital Marketing, and related technology training. Our aim is to balance customer satisfaction with the integrity of our services and business sustainability, in line with industry best practices and applicable consumer protection laws.

1. Money-Back Guarantee

We offer a 30-day money-back guarantee on all our online courses. If you are not satisfied with your purchase, you may request a full refund within 30 days from the date of purchase, subject to the conditions outlined below.

2. Eligibility Criteria for Refunds

To qualify for a refund, the following conditions must be met:

• Time Window: The refund request must be submitted within 30 days of the course purchase date. Requests made after this period will not be eligible.
• Course Engagement: You must have completed at least 50% of the course content and actively participated in the assignments or assessments provided. This ensures that the course was given a fair trial before requesting a refund.
• Submission of Request: All refund requests must be submitted in writing via our official support email or through the designated refund request form on our website.
• Reason for Refund: While we generally do not require a detailed reason, feedback on your experience is appreciated to help us improve our offerings.

3. Exclusions

Refunds will NOT be granted under the following circumstances:

• Change of Mind: Refunds are not provided for change of mind or personal circumstances after the 30-day period.
• Full Course Completion: If you have completed more than 80% of the course or have downloaded all course materials, your refund request will be declined.
• Misuse or Violation: If there is evidence of misuse, abuse, or violation of our terms of service, the refund request will be rejected.
• Non-Refundable Offers: Certain promotional or discounted courses may be marked as non-refundable. These exclusions will be clearly stated at the time of purchase.

4. Process for Refunds

• Investigation: Upon receipt of your request, we may ask for additional information or evidence of course participation. This helps us validate the request and prevent policy abuse.
• Processing Time: Approved refunds will be processed within 10–14 business days and credited to the original payment method.

5. Consumer Protection

If the course fails to meet the advertised standards or is materially misrepresented, you are entitled to a refund under applicable consumer protection laws, regardless of the above conditions.

We are committed to transparent advertising and will not make misleading claims about course content or outcomes.

6. Policy Updates

We reserve the right to amend this policy at any time. Any changes will be communicated clearly on our website.

Contact

For all refund requests or questions, please contact our support team at support@aideastech.com.

Note: This policy is designed in accordance with industry best practices and legal requirements. For any unique circumstances not covered here, please reach out to our support team for assistance.