Effective Date: 01.06.2025
At Aideas Tech Solutions Pvt Ltd, we are committed to providing a transparent and seamless experience for all our learners. This Shipping Policy outlines how we deliver our products and services, what you can expect regarding access, and how we handle any physical shipments related to your enrollment.
1. Digital Product Delivery
- Immediate Access: All our training courses, including AI, Digital Marketing, and related programs, are delivered digitally. Upon successful enrollment and payment confirmation, you will receive immediate access to your course(s) through your registered email and our learning management platform.
- No Physical Shipping Required: As our primary offerings are digital, there are no shipping charges or delivery timelines for course access.
- Access Instructions: You will receive an email with login credentials and instructions. If you do not receive access within 1 hour of payment, please contact our support team at support@aideastech.com.
2. Physical Materials (If Applicable)
- Occasional Shipments: In rare cases, such as when you order printed certificates, study kits, or other physical materials, we will ship these to the address provided during registration.
- Processing Time: Orders for physical items are processed within 2–3 business days (excluding weekends and holidays).
- Shipping Methods: We use reputable courier services for all shipments. Delivery partners may vary based on your location.
- Shipping Charges:
- Domestic Shipping: Charges are typically included in the course or product fee.
- International Shipping: Additional charges may apply and will be communicated at checkout.
- Estimated Delivery Times:
- Domestic: 5–7 business days from dispatch.
- International: 10–15 business days, subject to destination and customs clearance.
- Tracking: Once your order is shipped, you will receive a tracking number via email. You can track your shipment through the courier’s website.
3. Shipping Restrictions
- We currently ship physical materials to India. If your location is not listed, please contact us before placing an order for physical items.
- We do not ship to P.O. boxes or addresses with incomplete information.
4. Customs, Duties, and Taxes (International Shipments)
For international shipments, customers are responsible for any customs duties, taxes, or import fees imposed by the destination country. These charges are not included in our product or shipping fees and must be paid by the recipient upon delivery.
5. Lost, Damaged, or Delayed Shipments
- Digital Access: If you experience any issues accessing your digital course, contact our support team immediately for assistance.
- Physical Items: If your shipment is lost, damaged, or delayed, notify us within 7 days of the expected delivery date. We will coordinate with the courier to resolve the issue and, if necessary, arrange a replacement shipment.
6. Contact Information
For any questions or concerns regarding your course access or shipment, please contact us at support@aideastech.com or through the contact form on our website.
Note: This Shipping Policy is subject to change. Updates will be posted on our website and become effective immediately.
